Frequently Asked Questions (FAQs)
About Our Products
Q: What makes urbanchiccloset’s fashion line unique?
A: Our collections are inspired by the iconic Y2K aesthetic, GenZ trends, and the latest in streetwear fashion. We focus on offering exclusive designs, high-quality materials, and unique pieces that resonate with our forward-thinking and fashion-conscious community.
Q: How can I find my size?
A: You can refer to our comprehensive size guide available on each product page. Our guide includes detailed measurements to help you find the best fit for our apparel and accessories.
Ordering
Q: How do I place an order?
A: Simply browse our website, select your desired items, choose the correct size and color, and add them to your cart. Once you’re ready to checkout, follow the instructions to complete your purchase.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within a short window after placement, typically within 24 hours. Please contact our support team at [email protected] as soon as possible for assistance.
Payment
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Afterpay for installment payments. For more details, please visit our Payment Method section.
Shipping
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping times and costs vary depending on your location and selected shipping method. For more details, please visit our Shipping Policy section.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. Use this number on our carrier’s website to track your order’s progress.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase for most items in new, unused condition with original tags attached. Some restrictions apply. For complete details, please visit our Refund and Returns Policy section.
Q: How long does it take to process a refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned item(s). The refund will be issued to your original payment method.
Customer Service
Q: How can I contact customer service?
A: Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST. You can reach us via email at [email protected] or through our Contact Us page.
Account Management
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping and billing preferences, and streamline future purchases.
Q: How can I manage my account details?
A: Log in to your account on our website to update your personal details, shipping addresses, payment methods, and view your order history.